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Knowledge Base DS2000 Series

What file formats does RIGOL use for storage of waveforms etc? What is the different between Trace and Waveform?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
RIGOL uses many Storage Types and Telonic Ltd. has added this description to www.RIGOL-uk.co.uk: To access, on oscilloscopes for example, press [Storage] to select the desired storage type. The default is “Picture”. The storage and recall descriptions of each type are as follows, with the examples in this case taken from as DS2000-series oscilloscope (so other instruments such as DG-seri...

Rigol PC Software Versions

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
The table below lists the versions of Rigol PC software applications that are currently available for download from this Rigol-UK website. To find a download for your instrument... Go to the webpage for your instrument > Click on the 'DOCUMENTS, SOFTWARE & VIDEOS' tab (beneath the images). The downloads will be found in the 'PC Software' section. ...

What about RIGOL battery and portable use? Can you run RIGOL Scopes and Spectrum Analysers from Battery or portable UPS Power Supplies?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
Running the DSA815 from a battery (see also comment about other instruments) Although the size and weight of the DSA800's make it attractive for use in locations where there is no power, it suffers from the lack of an internal battery. A Google search uncovers a raft of battery backed up power supplies but the recommendation is that the DSA800's run from a supply that has a sine output. For thi...

USB stick / flash drive / memory sticks must fully compliant with USB2.0* standard compliant w/Win7 – Info on good sticks, esp. earlier models:

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
We have found many instruments to be fussy about USB sticks (more common on instruments of slightly longer-standing design). Like PictBridge standard, USB memory specs can be quite open to interpretation and may vary between manufacturers. Please try the following guidelines if you are having difficulty - it is especially important you can rely on the stick you have chosen, if you decide to do ...

Will I get a UK phone number for the team who sold to me?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
Yes. With Telonic Ltd., Berkshire, for post-sales service you can always speak to someone UK-based first....

When installing Ultra Sigma I get a message PC telling me to install NIVISA / VISA Runtime engine. What am i doing wrong?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
If you wish to use UltraSigma (PC driver set) you may be invited to install the National Instruments VISA/IVI drivers FIRST (industry-wide driver architecture for instrument). If you wish to proceed... First of all, please install the NI-VISA runtime engine from this website: ni.com Please note: Telonic is not responsible for the content of 3rd party websites. It is generally best to stick wit...

Rigol PC Software Summary

Posted on: December 14th, 2020 by Doug Lovell

How do I connect my instrument via my LAN to UltraSigma PC Software?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
First of all, ensure your instrument as the option for LAN connection and ensure you have a PC running the latest version of UltraSigma download from RIGOL and this PC is successfully connected to the same local area network as you're plugging your instrument into. In order for you to connect your Rigol equipment via LAN you must: Ensure your instrument is connected through the LAN...

Getting started with Rigol PC Software Tools

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
To find a PC software download for your instrument... Go to the webpage for your instrument > Click on the 'DOCUMENTS, SOFTWARE & VIDEOS' tab beneath the images. Please note... Rigol software files are downloaded in .rar data containers or .zip compressed files. The files must be unpacked or unzipped before installation. Ultra Sigma must be installed before any ...

Can I get help with programming my Instrument?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the customer. For this reason, we can't support your systems but we can sometimes help you find information - we ask you to first review the programming guide for your instrument and make sure it is su...

Can I get help on using complex functions on my instrument

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
Yes, if you are stuck immediately after buying your instrument - we do also ask you to review the PDF of the User Manual. Searching key words using the 'find' (control-F) facility can also help - many manuals cover extensive details of the many rich functions in RIGOL instruments. If any of these menus are not working we can find out if there may be warranty support, or a UK person to assist, subj...

After receiving my instrument(s), what should I do with my RIGOL Warranty Card?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
There is no need to take any action regarding the warranty card supplied with your Rigol product. Your purchase has been recorded at Telonic Instruments. Your warranty begins from the date of delivery. Each Rigol instrument comes with a 3 year warranty. The first year is with Telonic Instruments and the subsequent 2 years is with Rigol EU....

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