Knowledge Base DM3000 Series

Will I get a UK phone number for the team who sold to me?

Yes. With Telonic Ltd., Berkshire, for post-sales service you can always speak to someone UK-based first.

When installing Ultra Sigma I get a message PC telling me to install NIVISA / VISA Runtime engine. What am i doing wrong?

If you wish to use UltraSigma (PC driver set) you may be invited to install the National Instruments VISA/IVI drivers FIRST (industry-wide driver architecture for instrument). If you wish to proceed... First…

Using a Rigol product key to generate a Rigol software licence code.

Please note... You must enter the product key exactly as it appears on the certificate. The serial number is made up of capital letters and numbers only - There are no lower…

Rigol PC Software Summary

How do I connect my instrument via my LAN to UltraSigma PC Software?

First of all, ensure your instrument as the option for LAN connection and ensure you have a PC running the latest version of UltraSigma download from RIGOL and this PC is successfully…

Getting started with Rigol PC Software Tools

To find a PC software download for your instrument... Go to the webpage for your instrument > Click on the 'DOCUMENTS, SOFTWARE & VIDEOS' tab beneath the images. Please note... Rigol software…

Can I get help with programming my Instrument?

RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the…

Can I get help on using complex functions on my instrument

Yes, if you are stuck immediately after buying your instrument - we do also ask you to review the PDF of the User Manual. Searching key words using the 'find' (control-F) facility…

After receiving my instrument(s), what should I do with my RIGOL Warranty Card?

There is no need to take any action regarding the warranty card supplied with your Rigol product. Your purchase has been recorded at Telonic Instruments. Your warranty begins from the date of…