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Knowledge Base DM3000 Series

Will I get a UK phone number for the team who sold to me?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
Yes. With Telonic Ltd., Berkshire, for post-sales service you can always speak to someone UK-based first....

When installing Ultra Sigma I get a message PC telling me to install NIVISA / VISA Runtime engine. What am i doing wrong?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
If you wish to use UltraSigma (PC driver set) you may be invited to install the National Instruments VISA/IVI drivers FIRST (industry-wide driver architecture for instrument). If you wish to proceed... First of all, please install the NI-VISA runtime engine from this website: ni.com Please note: Telonic is not responsible for the content of 3rd party websites. It is generally best to stick wit...

Using a Rigol product key to generate a Rigol software licence code.

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
Please note... You must enter the product key exactly as it appears on the certificate. The serial number is made up of capital letters and numbers only - There are no lower case letters and no spaces. Please take care when entering the serial number! If you enter an incorrect but valid serial number, the generated software licence code will not b...

Rigol PC Software Summary

Posted on: December 14th, 2020 by Doug Lovell

How do I connect my instrument via my LAN to UltraSigma PC Software?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
First of all, ensure your instrument as the option for LAN connection and ensure you have a PC running the latest version of UltraSigma download from RIGOL and this PC is successfully connected to the same local area network as you're plugging your instrument into. In order for you to connect your Rigol equipment via LAN you must: Ensure your instrument is connected through the LAN...

Getting started with Rigol PC Software Tools

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
To find a PC software download for your instrument... Go to the webpage for your instrument > Click on the 'DOCUMENTS, SOFTWARE & VIDEOS' tab beneath the images. Please note... Rigol software files are downloaded in .rar data containers or .zip compressed files. The files must be unpacked or unzipped before installation. Ultra Sigma must be installed before any ...

Can I get help with programming my Instrument?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the customer. For this reason, we can't support your systems but we can sometimes help you find information - we ask you to first review the programming guide for your instrument and make sure it is su...

Can I get help on using complex functions on my instrument

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
Yes, if you are stuck immediately after buying your instrument - we do also ask you to review the PDF of the User Manual. Searching key words using the 'find' (control-F) facility can also help - many manuals cover extensive details of the many rich functions in RIGOL instruments. If any of these menus are not working we can find out if there may be warranty support, or a UK person to assist, subj...

After receiving my instrument(s), what should I do with my RIGOL Warranty Card?

Posted on: December 14th, 2020 by Doug Lovell

14/12/2020
There is no need to take any action regarding the warranty card supplied with your Rigol product. Your purchase has been recorded at Telonic Instruments. Your warranty begins from the date of delivery. Each Rigol instrument comes with a 3 year warranty. The first year is with Telonic Instruments and the subsequent 2 years is with Rigol EU....

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